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Frequently Asked Questions (FAQ)

Last Updated: 22/04/2026

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What payment methods do you accept?

We accept Credit Cards, Debit Cards, Net Banking, UPI, and supported Wallets through Razorpay.

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Is it safe to make payments on your website?

Yes. Payments are processed through Razorpay with secure encryption and PCI-DSS compliant systems. We do not store your card number, CVV, or banking credentials.

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Will I receive a confirmation after payment?

Yes. After successful payment, confirmation is shown on website and sent by email/SMS when contact details are provided.

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What happens if my payment fails?

Failed payment amounts are usually auto-reversed within 5-7 business days depending on your bank or payment provider.

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Can I cancel my order after making payment?

Yes, based on the Cancellation Policy time window. Once a service is processed or delivered, cancellation may not be possible.

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How will I receive my refund?

Refunds are made to the original payment method: card to same card, UPI to same UPI ID, and net banking to originating account.

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Are there any additional charges on payments?

There are no hidden fees from our side. Your bank or payment provider may apply transaction charges or taxes.

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What should I do if payment is successful but I did not receive service/product?

Please contact support with transaction ID, payment details, and order details so we can verify and resolve quickly.

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Do you store my payment information?

No. Sensitive payment details are handled directly by Razorpay in line with industry standards.

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What should I do if I was charged multiple times?

Check your bank statement first. If duplicate charges are confirmed, extra charges are refunded automatically, and support can help if needed.

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Can I get an invoice for my payment?

Yes. You may request an invoice from support, and in many cases it is automatically sent to your registered email after successful payment.

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Who should I contact for payment-related issues?

For payment-related help, contact Biogenix support and include transaction details for faster resolution.